Privacy Policy

Please review how we use your data

How we use your personal data will use your personal information you provide for internal purposes, such as confirming and tracking your order, support requests, analyzing website trends and statistics or providing you with specific information about your stay with us.

Please remember, if you delete certain information from previous bookings, you may not be able to continue to purchase products or access other portions of our web site without entering additional information.

Children under the age of 13 should always ask their parents or guardians for permission before providing any personal information to anyone online. We urge parents and guardians to participate in their children's online activities and use parental control or other web filtering technology to supervise children's access to the web.

How long we keep your personal data

Your data will be held as long as you find the information useful. Your data can be deleted upon your request at anytime. If you opt out of further correspondence, your data will be deleted at that time. Your data will be entirely anonymous.


Our web sites uses "cookies". A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer's hard drive. Generally, we use cookies to remind us of who you are, estimate our audience size, and to process your order with the Data Processor, track your status in our promotions and/or analyzing your visiting patterns. You can generally set your browser to not accept cookies or to notify you when you are sent a cookie, giving you the chance to decide whether or not to accept it. Cookies expire automatically after 180 days.


We use sophisticated encryption and authentication tools to protect the security of your personal information that you share with us. We urge you to keep your password in a safe place and not to divulge it to anyone. Also remember to sign off your account and close your browser window when you have finished shopping with us. This is to ensure that others cannot access your account, especially if you are sharing a computer with someone else or are using a computer in a public place such as a library or Internet cafe. has a valid SSL (Secure Socket Layer) certificate. This better protects your data and activity while on my websites. You will notice when you come to my websites and see the "Secure" and "https://" in the website address bar of your browser.

Checkfront (Data Processor)

Checkfront is used as the Data Processor. They process the information you put into a booking form in order to give you the specific information you requested and process the correct transaction for your booking. They have gone to great extents to meet and exceed the requirements of the GDPR data protection laws for EU citizens. Please refer to Checkfront's updated Privacy Policy for more information on their efforts.

Google Analytics

Google Analytics is used on This is to help us build a better experience for visitors and to ensure the website is up and available at all times. We look at "Acquisition" data which shows me where visitors came to me from and how they interact with pages on my websites as you surf through pages. This helps me refine the content we make to be more useful and informative while trimming away other content that has proven not to be. The analytical data is not used to serve advertisements or third-party content delivery. Please refer to Google Analytics' Privacy Policy for more information on how they use your data.


LiquidWeb is the hosting provider for They will track anonymous data on the server such as number of visits, pageload speed and other metrics meant to be solely for improving the performance of the website and making sure it is secure, uncompromised and fast. Your personal data is not passed to them under any circumstances.

We reserve the right to change the Privacy Policy at anytime. If any updates or revisions are made you will be notified immediately.

What rights you have over your data

If you have filled out a contact form or booking form, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Data Protection Officer

Tom Hawkinson is the Data Protection Officer. Contact him with any questions you have regarding your data protection and privacy via email (laspalmasmaya(at) He will get back to you promptly. Las Palmas Maya's headquarters is located in Tulum, Mexico.